Formed by local businesses and funded by property owner tax assessments, the Downtown DC Business Improvement District (DowntownDC BID), which includes the area from Constitution Avenue to Massachusetts Avenue and 16th Street to North Capital Street in northwest DC, is dedicated to the improvement, marketing, beautification, and maintenance of this special district.
The DowntownDC BID continuously monitors and evaluates the condition of the district’s facilities and environment with the help of its 80+ Safety, Hospitality and Maintenance workers (SAMs). The SAMs are responsible for the field data collection of fixed assets and asset conditions throughout the district including trash receptacles, benches, fire hydrants, bus shelters, parks and open space areas, to name a few.
Challenges arose with respect to maintaining the accuracy and timeliness of the asset collection process. The DowntownDC BID was in need of an asset management solution that would allow SAMs to efficiently and accurately gather information in the field and provide office staff with the ability to verify this data and then rapidly push service requests to the District of Columbia’s work order management system.
To address this challenge, the DowntownDC BID partnered with the JMT Technology Group to design, develop and implement a solution built on Esri’s proven suite of products and leverages a wide spectrum of ArcGIS technology including ArcGIS for iOS for field data collection, ArcGIS Desktop to manage and administer the solution, ArcSDE with PostgreSQL to store the data, and ArcGIS Server to serve the maps and apps from the Amazon EC2 Cloud.
This approach provides a centrally managed environment from which users can access and share data. It also provides an opportunity for the DowntownDC BID to leverage freely available maps and apps built on ESRI’s ArcGIS for Local Government platform.